FAQ

All Saniflo products are designed to pump out the waste into a city sewer, septic tank or soil stack.

Saniflo recommends to use PVC, CPVC, copper.

Depending on the pump model, the discharge pipe can be 22 to 32 mm diameter pipe (DN 50 for Sanicubic 1 and Sanicubic 2 Classic / DN 80 for Sanicubic 2 XL).

Depending on your country, Saniflo products may require a vent pipe, which must be vented to the main vent stack as per plumbing codes.

Maintenance is not required for any of our products.  However, we recommend depending on the hardness of the water in your area to regularly descale your unit.

All of our products come with a plug power cord and requires 220/240 volts. The Sanicubic 2 Classic and Sanicubic 2 XL require 220/240 volts and must be hard wired.

A macerating pump is designed to handle the flush of human waste and toilet paper only (Saniflo, Sanitop, Sanipro XR, Sanislim, Sanipack and Sanicompact). 

A grinder pump is designed to handle the flush of human waste, toilet paper and accidental flush of sanitary napkins such as feminine hygiene products (Sanibest Pro, Sanicubic 1 and Sanicubic 2 Classic). 

Saniflo products last about 10 to 15 years, if not longer.  They have been tested for about 50,000 cycles, flushed 10 x a day = 3,650 flushes a year.  As this was a standard test, it was stopped at 50,000 cycles, therefore they will last much longer. 

There is no need to break up the floor.  Saniflo can easily be installed anywhere on any finished floor.

A shower can be installed on most of our products.  The shower base will need to be raised a minimum of 13cm, but is recommended 18cm. 

Gray water pumps are designed to handle the drains of a sink, shower, bathtub, washing machine, dishwasher, kitchen sink, laundry sink but not a toilet.  The Sanivite, Sanispeed, Sanishower, Sanicom 1 are considered gray water pumps. 

If the pumps experience any issues, please contact Saniflo Africa (PTY) Ltd at [email protected] or +27 (0) 21 286 0028. We will either communicate the adress of the nearest Saniflo partner in your area or solve directly the issue with you depending on the case.

It is recommended to have an access panel either on the side or behind the wall in case the unit needs to be serviced. 

Saniflo offers a 2-year warranty.

The warranty is voided when any foreign objects are found in the macerating unit.  Pouring automobile anti-freeze, solvents paintings, acids, alkaloids, plastic bags, metal, plastic material, wood or anything that could halt, damage or corrode the unit, voids warranty.  The motor is filled with oil and sealed for life at the factory; draining the oil out of the motor voids warranty as well.

Please check Buy / Install page in order to find the nearest Saniflo partner in your area